Shipping Policy

At this time we are only licensed to ship inside the state of California
All shipping requires a physical address (no P.O. Box) for delivery.
Also, please keep in mind that there may be carrier delays due to COVID-19

Most orders will ship within 24-48 hours of order placement (we do not ship Saturdays, Sundays, or holidays). However, some compounds may take additional time to process. Processing time may vary for each item on an order due to ingredient availability and quality testing for finished preparations prior to shipment.

*Please keep in mind that compounded medication is custom made for our patients. The time frames reflected above are solely based on shipping, AFTER the medication is compounded. As always, we will do our best to accommodate your needs so there is no lapse in treatment.

Shipping & Delivery Details
Your order will ship immediately upon veterinarian approval and pharmacist review. Orders placed after 1pm PST will ship the following business day.

Your order will be shipped via Priority Shipping unless you specify an alternative at an additional charge. We offer Priority shipping for all orders.

You will receive an email informing you that the order has shipped. The email will include a tracking number.

Specialty Products:
Temperature Sensitive & Refrigerated Medications
These medications are pickup or delivery only Orders cannot be delivered if delayed due to weekend or holiday Will be sent on the following business day

Short Shelf-Life Medications
Medications that have a shelf life of 30 days or less must be pickup or delivery only.

Compounded Medications
These medications are custom made for each patient. May require 1-2 business days to prepare (after veterinarian approval).

Return Policy


Your satisfaction is our highest priority.

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    All return, refund, and reship requests must be approved by Customer Support.
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    All requests must be processed within 30 days of shipment.



How to Request a Return, Refund or Reship

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    Call Customer Service at 818-708-3030 (M-F: 9am - 5pm)
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    Prescription products are not returnable. If there was an error filling your order, we will assist.
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    Over-the-counter products can be returned if in salable condition.
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    All refunds are subject to change based on the quality of returned product.
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    Return shipping costs will be customer responsibility.